Shipping policy
2. Shipping policy
We're going to be straight with you about delivery times, because the alternative is you being annoyed with us in three weeks.
Where it ships from
Our stock is held and dispatched by our fulfilment partners, most of whom are based overseas. That's how a levitating UFO lamp costs £69.99 rather than £180. The trade-off is time in transit, and we'd rather set your expectations honestly than surprise you.
Delivery times
- Order processing: 1–3 working days
- Delivery: 14–25 working days
That's roughly three to five weeks in total. Some orders land well inside that window. We quote the realistic range rather than the optimistic one.
Some items ship from a UK or EU warehouse and arrive in 3–7 working days. Where that applies, it's stated clearly on the product page. If a product page doesn't say so, assume the standard window above.
Shipping costs
Shipping is calculated at checkout before you pay.
Tracking
You'll get a tracking number by email once your order is dispatched. Tracking on international routes can be sparse for the first week or so. Long silences followed by sudden movement are normal, not a sign something has gone wrong.
Split deliveries
If you order several items they may arrive separately, in separate parcels, on different days. You're not charged extra for this.
Import duties and taxes
You should not be asked to pay anything on delivery. Any VAT or duty on our shipments is handled before the parcel reaches you.
In the rare event a courier asks you for an import charge on an order from us, do not pay it — contact us at hello@swampgas.co.uk first. We'll sort it out and cover it. You should never pay twice for the same parcel.
Where we ship
Currently the United Kingdom only — England, Scotland, Wales and Northern Ireland.
Wrong address?
Email us at hello@swampgas.co.uk within a few hours of ordering and we'll almost certainly catch it before dispatch. Once a parcel is in transit we can't redirect it.
Late or missing parcels
If your order is more than 5 working days past the top of its estimated window, email us with your order number. We'll chase, replace or refund.