Contact

Email hello@swampgas.co.uk and a person will answer, usually within a day.

If it's about an order, include your order number and you'll get a faster and more useful reply.

Before you write about a slow delivery

Have a look at our Delivery page first. Most orders take 14–25 working days, tracking goes quiet for long stretches, and both of those are normal rather than a sign something has gone wrong. If you're more than 5 working days past the top of your estimated window, write to us and we'll chase it, replace it or refund it.

Something arrived broken

Send us the order number and a photograph. Don't post it back yet — for most items return shipping costs more than the item does, so more often than not we'll simply send a replacement and tell you to keep the original.

Sightings

If you've seen something, we'd like to hear about it. We can't promise to believe you. We can promise to read it properly.